How do I create an account?
Tap "Create an account" on the login screen, enter your name, email, password, and country, then check your email for an activation link. You must click that link before you can log in.
How do I add money to my wallet?
From the dashboard, tap "Add money", enter an amount, and enter your card details. Your balance updates once the payment is confirmed.
How do I send money to someone?
Tap "Send", search for the recipient by name or email, enter an amount, and confirm. A small service fee (1.5%, minimum $0.25, maximum $10) is deducted before the recipient receives the funds. If they're not on Paradise Cash Flow yet, use "Invite a new recipient" instead.
How do I cash out to my bank?
Tap "Cash out", enter an amount, and confirm. You'll need to link a bank account first via "Bank link" on the dashboard.
Is my money and data safe?
Passwords are hashed and never stored in plain text, every route that touches money requires you to be logged in, and payments are processed through Stripe. See our privacy policy for details.
How do I log in with Face ID or Touch ID?
First set up a password and log in normally. Then go to Profile settings and tap "Enable Face ID / Touch ID" to enroll your device's built-in biometric authenticator (this button only appears if your device supports it). After that, a "Log in with Face ID / Touch ID" option appears on the login screen -- biometrics are always an extra option layered on top of your password, not a replacement for it.
What is two-factor authentication (2FA) and how do I turn it on?
2FA is optional and off by default. Turn it on from Profile settings, and from then on logging in with your password will also email you a 6-digit code that you must enter to finish signing in. Logging in with Face ID/Touch ID skips this extra step since it's already a strong second factor.
I forgot my password. How do I reset it?
Tap "Forgot password?" on the login screen and enter your email. If an account exists for that address, we'll email a reset link that's valid for 1 hour and can only be used once.
How do I change my email address or password?
Both are in Profile settings, and both require you to re-enter your current password to confirm it's really you. A changed email only takes effect once you click the confirmation link we send to the new address -- until then your old email still works.
Why was I logged out automatically?
For your security, you're automatically logged out after 5 minutes of no activity (no taps, clicks, scrolling, or typing). Just log back in to continue.
I still need help.
Reach out any time on our contact page and we'll get back to you by email.